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About the job Virtual Receptionist
Unleash Your Talents with Us!
Hi there, our future Virtual Receptionist! Happy to see YOU here.
Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.
From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.
Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!
Key responsibilities for this role include:
- Professionally answer incoming calls, adhering to a well-crafted script that outlines available options.
- Skillfully transfer calls to our Australian team or route them to voicemail when appropriate.
- Send messages to people via Salesforce.
- Take detailed messages during calls that accurately capture caller information, reason for contact, urgency, and any specific details.
- Ensure messages are clear and concise, eliminating the need for guesswork on the part of our team.
- Maintain a friendly and positive demeanour while interacting with callers, leaving a positive impression of our company.
- Collaborate with team members to relay messages accurately and promptly.
- Perform ad-hoc or administrative tasks.
Successful candidates must have:
- Fluent in English written and spoken language.
- At least 1-2 years experience as a virtual assistant and administrator. Preference for Australian company experience.
- Familiarity with using the Salesforce platform.
- Expert in Excel (e.g. pivot tables, v-lookups, formulas), with strong data analysis and report writing abilities.
- Deadline-driven, attention to detail and can prioritize. Evident through strong planning, organization and time management skills
- Excellent communication and interpersonal skills to effectively convey complex information to a variety of clients.
